Public Resource Listing

MedCare Listed in U.S. Mission China Medical Assistance Resources

MedCare is included in the 2024-2025 edition of “Emergency Medical Assistance and Evacuation Services” published on the U.S. Mission China website. The company entry appears on page 2 and includes MedCare's contact information and website.

About MedCare

MedCare coordinates international medical transportation and patient assistance services as well as cross-border transfers between Mainland China and Hong Kong. Available arrangements depend on the patient's condition, departure location, destination, transport availability, and receiving-facility requirements.

International Medical Transportation and Assistance Services

MedCare provides professional international medical transportation and cross-border patient transfer coordination. We plan each journey around the patient's medical needs, the route, and the receiving arrangements.

• International medical transportation and medical repatriation coordination following illness or injury abroad.
• Dedicated air ambulance and commercial airline stretcher arrangements, subject to medical assessment and carrier approval.
• Medical escorts on suitable international and domestic scheduled flights.
• Cross-border ambulance transfer coordination between Mainland China and Hong Kong.
• High-speed rail medical transportation with medical escorts and coordinated ground connections.
• Critical-care patient transfer planning, including assessment of medical support and equipment requirements.
• Bed-to-bed transfer coordination, including departure and arrival ground ambulances and clinical handover.
• Hospital admission and receiving-facility coordination, subject to acceptance and availability.

Each transfer is subject to individual medical assessment, transport availability, applicable regulations, carrier approval where required, and confirmed receiving arrangements.

Original Source and Verification

Visitors can consult the original June 2024 & Aug 2025 document on the U.S. Mission China website. MedCare's company entry appears on page 2.

Emergency Medical Assistance and Evacuation Services — June 2024 (PDF)

Emergency Medical Assistance and Evacuation Services — Aug 2025 (PDF)

Directory entries reflect information available when that edition was published. Please use the current contact details below when contacting MedCare.

Frequently Asked Questions

Does MedCare only provide medical transportation between Mainland China and Hong Kong?

No. MedCare provides international medical transportation coordination as well as cross-border transfers between Mainland China and Hong Kong. Available arrangements depend on the patient's condition, departure location, destination, transport availability, and receiving-facility requirements.

What international medical transportation options can families discuss with MedCare?

Depending on the individual case, options may include air ambulance, commercial airline stretcher arrangements, medical escorts on scheduled flights, and ground ambulance connections. Each option requires medical and logistical assessment, together with the relevant carrier approvals and permissions.

Can MedCare help arrange medical repatriation after an illness or injury overseas?

Families can contact MedCare to discuss returning a patient to their home country or transferring them to another country for continued care. The team will need information about the patient's condition, current location, intended destination, and receiving arrangements before assessing a possible plan.

What is the difference between an air ambulance and a commercial airline stretcher?

An air ambulance uses a dedicated aircraft arranged for the individual medical transfer. A commercial airline stretcher is an approved stretcher installation on a scheduled passenger flight. Availability, medical support, routing, timing, and cost differ between the two options. The appropriate arrangement must be assessed individually.

Can a patient travel on a scheduled flight with a medical escort instead of using a stretcher?

This may be an option for some patients, subject to medical assessment and airline acceptance. The patient's ability to sit, required assistance, medical equipment, flight duration, and ground connections must be considered. A medical escort does not remove the airline's medical clearance requirements.

Can international transfers include oxygen or ventilator support?

Families should tell MedCare about any oxygen, ventilator, or other medical equipment requirements at the start of the enquiry. Feasibility depends on the patient's condition, transport mode, equipment specifications, power and backup arrangements, and carrier requirements. Equipment accepted for one transfer is not automatically accepted for another.

Can MedCare coordinate ambulances at both ends of an international journey?

Departure and arrival ground ambulance connections can be discussed as part of the transfer plan. Pickup locations, airports, receiving facilities, vehicle requirements, timing, and local availability must be confirmed. The quotation should clearly state which ground services are included.

What does bed-to-bed medical transportation mean?

Bed-to-bed transportation refers to coordinating the agreed journey from the patient's departure bed to the receiving bed. It may involve hospital handover, ground ambulances, airport or railway assistance, and medical escorts during travel. The exact service boundaries and responsibilities should be confirmed before the transfer.

Can MedCare discuss transfers involving Mainland China, Hong Kong, and other countries?

Yes. Enquiries may involve Mainland China, Hong Kong, or international departure and arrival locations. Please provide the specific cities and countries. Route feasibility, local resources, entry requirements, carrier acceptance, and receiving arrangements must be checked for each case.

Does MedCare also provide high-speed rail medical escorts?

Yes. MedCare arranges medical escorts for suitable high-speed rail transfers. In 2026, MedCare completed patient transfers back to Hong Kong from cities including Beijing, Shanghai, Qingdao, Nanjing, Kaifeng, Xinyang, Chengdu, Kunming, Dali, Chongqing, and Hangzhou. Individual journeys may require connections and are not necessarily direct train services.

Can family members accompany the patient during an international medical transfer?

Family accompaniment depends on the transport mode, available seats, medical care space, carrier requirements, and travel documents. Please state the number of accompanying family members when making an enquiry. Their tickets and ground transportation should be included or excluded explicitly in the quotation.

How is the cost of international medical transportation calculated?

Costs depend on the route, transport mode, medical escort requirements, equipment, ground connections, permits, and other case-specific arrangements. Families should request a written quotation identifying included services, exclusions, and the terms for changes or cancellation.

Does arranging transportation guarantee admission to the destination hospital?

No. Transport arrangements and hospital admission are separate matters. Acceptance, bed availability, financial arrangements, and clinical handover must be confirmed with the receiving facility. A confirmed flight or ambulance booking does not by itself establish hospital acceptance.

What information is needed to assess a medical transfer?

Please initially provide the departure city and country, current hospital or pickup location, destination, basic patient condition, mobility and care requirements, expected travel date, and a contact person. Recent medical information may be needed for assessment. Confirm an appropriate delivery method before sending sensitive medical records or identity documents.

Contact MedCare

Website: www.chinaidmedcare.com
24-hour service enquiries: +852 6952 3279

This is a MedCare company information page.